Contact us
Our Contact and Support Services
Percy Garner & Son Mortuary is available to provide compassionate assistance, immediate care, and planning support for families in San Augustine, TX and nearby communities. Our team understands the urgency and sensitivity surrounding funeral arrangements. This Contact page outlines the ways you can reach us, what to expect when you call or visit, and how we facilitate services from first contact through aftercare
304 Ironosa Rd, San Augustine, TX 75972 United States
When you call, you’ll speak directly with a funeral director or staff member who will provide immediate support and clear guidance on the next steps, coordinate transportation or transfer services, discuss provisional service options and scheduling, and arrange a private consultation at our facility or another location that best suits your needs.
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What to Bring When You Visit
- When families visit our office for planning or to make arrangements, it helps to bring:
- Photo ID for the next of kin.
- Any existing documents such as a will, health care directive, or pre-planning paperwork.
- Social Security number for the deceased (if available) to assist with paperwork.
- Military discharge papers (DD-214) if the deceased is a veteran.
- A list of preferences for service type, clergy, music, readings, and memorial items.
What to Expect During an Initial Consultation
- A private, compassionate meeting to understand wishes and options.
- Explanation of available services and a clear, itemized cost estimate.
- Assistance with paperwork including death certificate processing and permits.
- Scheduling of services and coordination with clergy, cemetery officials, and third-party vendors as needed.
- Discussion of payment options and available financial supports, such as veteran benefits.
After-Hours and Emergency Assistance
We maintain after-hours availability because many decisions must be made soon after a death occurs. If you need immediate assistance outside normal business hours, call
(936) 275-2511 and you will be connected to a staff member who can help coordinate transfer and initial arrangements.
Accessibility and Language Services
We strive to accommodate families with accessibility needs. If you require translation services or other accommodations, let our staff know and we will arrange for support to ensure clear communication and comfortable meetings.
Frequently Asked Questions
Is your phone answered after hours?
Yes. Our main phone number is monitored 24/7. After-hours calls are handled by an on-duty staff member who can provide immediate guidance and dispatch necessary services.
Can we meet at another location, like a hospital or nursing facility?
Yes. We meet families at hospitals, nursing homes, hospice centers, or other preferred locations for convenience and privacy.
Do you handle arrangements for people who die out-of-state?
Yes. We coordinate transfers to and from other states with licensed funeral providers, handling documentation and transport.
How quickly can arrangements be made?
We typically can begin arrangements immediately upon notification and can conduct services within a timeframe that honors family needs, clergy availability, and cemetery scheduling.